AI isn’t the future anymore, it’s already reshaping Australian businesses in real time.
From hospitality and tourism to NDIS, agriculture, and education, custom GPTs are eliminating bottlenecks, automating admin, and giving teams the breathing room they’ve needed for years.
Over the past year, C51 Consulting has built dozens of tailored GPT solutions across multiple industries.
The outcomes have been consistent and game-changing:
- Faster workflows
- Lower admin and labour costs
- More consistent results
- Happier, less stressed teams
- Scalable systems that run 24/7
Case Study 1: Tourism GPT – Instant Visitor Support & Itineraries
A regional tourism organisation needed a faster, smarter way to manage visitor enquiries and itinerary planning.
The custom Tourism GPT we built now:
- Answers visitor questions instantly
- Recommends tailored experiences
- Builds personalised itineraries
- Sends automated follow-up content
- Handles high-volume enquiry periods with ease
Results:
Response times dropped by 90% and visitor engagement doubled.
Case Study 2: NDIS Provider Assistant – Crushing Admin and Compliance Work
A Melbourne NDIS provider was buried under admin, compliance interpretation, and constant documentation.
Their new GPT now:
- Generates detailed progress notes
- Writes reports in seconds
- Explains NDIS rules in simple terms
- Handles intake questions
- Saves the team 20+ hours every week
This has become a benchmark for how AI supports disability service operations without sacrificing quality or compliance.
Case Study 3: Hospitality AI Assistant – Automating 70% of Customer Comms
A restaurant group needed consistent support across marketing, staff training, customer enquiries, and promotions.
Their GPT now automates:
- Menu and website updates
- Social media content
- Customer messages and FAQs
- Promotion planning
- Training explanations
Result:
Over 70% of all customer-facing communication is now automated, freeing the owners to focus on growth instead of admin.
Explore More Case Studies
We’re adding new examples every week as GPT Lab continues to transform businesses globally.
👉 View the full case study library
Custom GPTs aren’t a trend; they’re the most valuable tool businesses can adopt in 2025; with 2026 just around the corner the time to act is now!
GPT Lab handles strategy, build, deployment and team training so everything “just works.”
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